Refund Policy

Last updated: April 2026

This Refund Policy applies to all paid subscriptions purchased on Kolsense.ai, operated by ActivePulse Media (Osek Murshe, registered in Israel). This policy is designed to comply fully with the Israeli Consumer Protection Law 5741-1981 and its amendments, including the Distance Selling Regulations.

1. Your Right to Cancel — Israeli Consumer Protection Law

In accordance with the Israeli Consumer Protection Law (Amendment No. 4, 2010) and the Consumer Protection Regulations (Cancellation of Transaction), 2010, customers who purchased a subscription remotely (online) have the right to cancel their subscription within 14 days of the date of purchase and receive a refund, subject to the conditions below.

2. Refund Eligibility Within 14 Days

If you request a cancellation within 14 calendar days of your initial subscription purchase, the following applies:

• No calls used: You are entitled to a full refund of the subscription fee paid, less a cancellation fee of up to 5% of the transaction value or ₪100 (whichever is lower), as permitted by Israeli law.
• Some calls used: You are entitled to a partial refund proportional to the unused portion of your subscription. The value of calls already used will be deducted from the refund amount. For example, if you used 2 out of 6 calls on a Basic plan, you may be refunded the value of the remaining 4 calls, less the permitted cancellation fee.
• All calls used: No refund is available as the full service has been consumed.

3. No Refunds After 14 Days

After the 14-day cancellation window has passed, all subscription fees are non-refundable. This applies to both monthly and annual subscriptions. If you choose to cancel after 14 days, your subscription will remain active until the end of the current billing period and will not renew. No partial refunds are issued for unused time remaining in the billing period.

4. Annual Subscriptions

For annual subscription purchases, the 14-day cancellation right applies from the date of purchase. After 14 days, annual subscriptions are non-refundable. Cancellation of an annual subscription stops the automatic renewal at the end of the annual period. No refund is issued for the remaining months of an annual subscription cancelled after the 14-day window.

5. Subscription Cancellation

You may cancel your subscription at any time by contacting us at info@activepulse.co.il. Cancellation takes effect at the end of your current billing cycle. You will continue to have access to your paid tier until the end of the period you have already paid for.

6. How to Request a Refund

To request a refund within the 14-day window, contact us in writing at:

• Email: info@activepulse.co.il
• Phone: +972 50 222 1921

Please include your full name, email address associated with your account, date of purchase, and reason for cancellation. We will process eligible refunds within 14 business days of approval.

7. Refund Method

Approved refunds will be issued via the same payment method used for the original purchase. Processing time may vary depending on your bank or payment provider.

8. Exceptions

No refunds will be issued in the following circumstances:

• The 14-day cancellation window has expired
• The account has been suspended or terminated due to violation of our Terms and Conditions
• The refund request is made for a subscription that was purchased as part of a promotional offer where refund terms were explicitly excluded

9. Service Failures

If a call fails entirely due to a technical error on our part and the call was counted against your monthly allowance, we will restore that call credit to your account. This is assessed on a case-by-case basis. Please contact us within 7 days of the failed call with details.

10. Contact

For all refund and cancellation requests:

ActivePulse Media (Osek Murshe)
Ha-Rav Abraham Lahiani 5, Kiryat Gat, Israel
Email: info@activepulse.co.il
Phone: +972 50 222 1921